Then something marvelous happens! Between the visual talents of the designers, the scriptwriter’s way with words, the intuitiveness of the conceptual creators, the reviews and feedback from the client, and the tenacity of the QA team—it’s done!
We all know the expression “It takes a village….” Getting the end deliverable takes an enormous amount of collaborative work from a village of internal teams. It takes a lot of communication, patience, teamwork, and trust. We have a single shared focus: making the client happy by giving them what they want.
This is a basic outline of how the review process works, regardless if the reviewer is called QA, editing, or copywriting. It can be a tedious process, and in a perfect world, nobody would ever make mistakes. But the worst thing that can happen is after all this reviewing, a learner finds an issue and we lose them. The best QA teams are diligent and tenacious. They take pride in fixing things. QA shares the same goal with design: we want every learner to be focused on learning.
Beth Epperson is the QA lead at ELM Learning.