Paul has been the keynote speaker as well as conducted many workshops at various industry associations. Paul has written numerous articles in industry magazines, eBooks, and has written and produced videos and digital modules on customer services and positive leadership.
There is a huge disconnect between the way most diversity training has been and still is being presented. A study from Harvard and Televiv, that was based on a series of research from Kalev and Harvard’s Frank Dobbin, studied 830 U.S. diversity training. The findings show that companies who implement mandatory diversity training actually saw declines in the numbers of some demographics and zero improvements among women and minorities. The authors also show how the efforts to reduce prejudice can not only backfire but lead to an increase in bias and hostility. To put it directly: diversity training hasn’t been and still isn’t working. This guide delves into 8 steps to rethinking and creating learning that cultivates a healthy diversity mindset in your company culture.