When you’re teaching a large, multigenerational group, it’s almost impossible to tailor the learning experience to suit every learner – or is it? A blended learning model can help personalize subject matter for time, learning techniques and even personal preference, but it requires big changes to the way you think about training. Some of the success stories can help you create a foundation upon which to get started – er, blended.
Blended Learning Basics
With blended learning, you nix the notion of all in-class or all-virtual training. Instead, you gather bits and pieces of different methods to create a fully customizable module. Perhaps you ask learners to watch a video at home and then create a class-time presentation. Maybe an e-course is used in conjunction with a pop quiz or role playing. The main benefit is that blended learning allows instructors to see and analyze user participation and understanding, ideal for assessment purposes.
How can you be sure your learners are grasping the materials if you have no way to measure their understanding? Blended learning is the ideal method for quizzes, discussion, role playing and feedback. Allowing your learner autonomy in the way he navigates he material and assessing his understanding afterward means you help your users learn in the most effective method for them, which may or may not be the same among your learners.
Smart Solutions from Events to Tech
When Ticketmaster noticed that their customer service left a lot to be desired, they switched to a blended learning model that combined self-paced custom eLearning with real-world practice that could be observed and assessed for on-the-spot feedback.
Similarly, computer giant CDW found itself lacking when it came to a unified user experience. They made the switch to a synchronous learning platform to allow both in-office and satellite workers the same blended learning resources and tools. Those e-tools were then combined with hands-on experience where learners could practice their skills and become better employees.
Both companies proved that making the switch to a blended learning method means a more customizable experience, but more importantly, a better way for instructors to assess the effectiveness of the module.